This policy applies to purchases made on our website and paid for by credit card. This policy does not apply to any other purchases. This policy maybe revised without notice by K E Brown Manufacturing Pty Ltd (the Company).

Payment Currency

All transactions are processed in Australian Dollars.

Shipping

The Company charges a flat rate of $16.85 including GST for every order, Australia wide. The Company does not ship overseas. Orders are typically dispatched within two business days and shipping times are estimated at 3-5 business days, depending on your location.

Customer Service

The Company is committed to providing exceptional customer service and quality products. The Company endeavours to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are 3 - 7 business days; in the event that an ordered item is not available or the Company is unable to fulfil your order the Company will notify you within 3 business days to arrange an alternative item, a back order or a refund.

Refunds

Please make your selection carefully. The Company does not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where the goods are faulty, have been incorrectly described, are different to the product purchased on the website or does not do what it is supposed to do.

Privacy

The Company endeavours to meet fully, and where possible, exceed, the required standards of personal data privacy protection, in complying with the Privacy Act. In doing so, the Company will ensure compliance by our staff with strict standards of security and confidentiality.

The Company is dedicated to keeping your details private. Any information, the Company collects in relation to you, is kept strictly secured.

The Company will not pass the personal information you have given us to anyone other than entities controlled by us, without first asking your permission, unless the Company is required to do so by law.

Information the Company collects

Unless you choose to give us information about you, the Company does not collect any personally identifiable information from the visitors to our website.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

Our server makes a record of your visit that shows:

• the pages of our website you visited;
• the date and time that you visited our site;
• the kind of browser that you used; and
• Your IP address.

What the information is used for

The Company uses provided information to identify your orders, provide you with our quarterly newsletter and to personalise your shopping experience with us, and any other purpose that you may agree to from time to time. The Company uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

The Company keeps a record of the IP addresses from which users access our site for security purposes. An example of this would your IP address will be stored along with a transaction number that allows us to track an order you may place with us. Your access to the information You have the right to request access to and correction of the personal information about you held by us.

Customer Service

The Company is committed to providing exceptional customer service and quality products. The Company endeavours to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are 3 - 7 business days; in the event that an ordered item is not available or the Company is unable to fulfil your order the Company will notify you within 3 business days to arrange an alternative item, a back order or a refund.

Security

When purchasing from us your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard.

Who to Contact

If you wish to access or correct the personal information about you held by us, or if you have any other questions about this Policy, please e-mail: switchboards@keb.com.au